Shipping Policy

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All orders ship within 1-2 days.  If ordered before 3pm, we will do our best to ship next day.   If you have specific needs, please just note them with your order.   All perishable items are sent in insulated pouches with dry ice.  

Returns
Return policy applies only to non-perishable items. All non-perishable items may be returned at time of delivery for refund or store credit.

Packages returned for the below reasons are not eligible for refunded shipping and/or perishables:

Out to court
Loss of package room privileges
Placed in keep lock and/or special housing
Over allowable package limit/weight
Transferred to another facility
Refused package

To be eligible for a return, your item must be unused and in the same condition that you received it and in original packaging.

Several types of goods are exempt from being returned. Perishable goods such as refrigerated food items. 

All sales are final once the order has been paid for and placed. If a request for cancellation or modification is received after an order has been placed but before it has shipped, we may decide to allow for orders to be modified or cancelled, at our discretion, but it is not guaranteed.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Refunds for items damaged during transit or upon receipt must be accompanied by a facility issued disposal form, otherwise such items are only eligible for store credit or reshipment. This is at the discretion of the credit department's review.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account as some refunds post later.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, and you still have not received your refund yet, please contact us!